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Delivery

HOW WILL MY ORDER BE DELIVERED?

We will ship your order using the fastest, safest, and most reliable method possible. If you are located in Arizona then you will have the pleasure of working with our local delivery professionals. If you are located in one of the other 49 states or Canada we have options for you as well. We have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. Please note we cannot ship to P.O. Boxes or Military APOs.

We have four methods of shipment available:

  • AZ delivery provided by DiscountPatio.com delivery professionals
  • Small Parcel (Small Packages)
  • Self Service Truck Delivery (larger orders)

 

Local Arizona Delivery by DiscountPatio.com -- Our team of local delivery professionals will contact you the day before with a two-hour delivery window. Our team will arrive at your residence or business and place the furniture in any area of your outside living space that you would like. We will take all packaging materials and ensure that everything is to your satisfaction. We are even able to deliver if you are not home as long as we have access to the backyard.

Small Parcel - We will ship smaller, lighter items via FedEx. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse in Arizona.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Self Service Truck Delivery - A freight carrier delivers this item. We call this delivery 'Self Service' because you'll need to move the package into your residence yourself. Keep in mind that products that ship this method are either too large or heavy to ship with a small parcel carrier like FedEx, so you may require the assistance of a friend, family member, or local handyman at the time of delivery.

All of our Self Service Delivery providers do require a 2 to 4 hour window for delivery, which will be communicated either by phone or email. Most truck delivery companies offer appointment windows between 8:00 A.M. and 5:00 P.M., Monday through Friday

DELIVERY NOTES

Once your order arrives in the area, a representative from the shipping company will call you to arrange a 2- to 4-hour window for delivery.

Sometimes freight carriers offer their own additional services. Once we send you your tracking info, you can call the carrier directly to get more info.

Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. Do not refuse the delivery. DiscountPatio.com will assist you in handling all freight claims.

Outside Delivery 


Delivery to: Inside your residence to the area you choose. 


Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).

Packaging: The shipper will remove and dispose of all packaging.

*In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

WHEN WILL MY ORDER ARRIVE?

Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time, "Usually ships in ________," to give you an idea how quickly your order will leave the warehouse.

For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business days after your order is picked up from the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

For Truck Freight shipments, delivery usually takes between 3 and 6 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

INTERNATIONAL SHIPPING

Placing orders for delivery to Canada is quick and easy!

Our zillions of products also ship to Canada. Duty, tax and shipping will be calculated in your shopping cart for a seamless checkout process. 


Lead-Time - The average delivery times posted on our website are for orders shipping within the contiguous United States. Most orders shipping to Canada will have increased transit time due to customs inspection and further distance from the supplier distribution centers*. Please note that we do not currently offer expedited shipping to Canadian addresses. Estimated transit time from shipment date:

Small Parcel: 5 - 10 Business Days

Truck Freight: 5 - 10 Business Days

*Some of our suppliers have warehouses located in Canada. Whenever possible, we will ship from our Canadian warehouses to remove duty fees and cut down on transit time to you!

Taxes & Duties - We are a registered non-resident importer in Canada. This allows us to simplify the purchasing process for our Canadian customers, reduce delays at the border, and prevent unexpected charges at the time of delivery. Taxes, duty and brokerage fees are paid at the time of purchase for all orders shipping to Canada. We will handle all the paperwork! Additionally, GST and, where applicable, HST will be remitted for you to the Canadian government to further simplify your shopping experience. We collect and remit HST for the provinces of Ontario, British Columbia, and the Maritime provinces. Please note select postal codes are designated as remote locations, and may also require additional shipping fees.

Returns - Unless otherwise noted, we accept returns on all orders that ship to Canada. All orders fall under our Standard Return Policy. Please note: duties and GST will be refunded. However, all actual shipping costs and brokerage fees are non-refundable.

Please Note

Items are typically delivered in Canada by our shipping partner, FedEx Freight.

All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States

All dates are shown in Month/Day/Year format (e.g. 5/4/2008 = May 4, 2013)

All prices shown in US Dollars